Lightspeed is seeking a Desktop Support Specialist with an natural disposition in helping others and strong troubleshooting skills to provide technical support for internal staff. Reporting to the Desktop Support Manager, the Desktop Support Specialist will have outstanding customer service, communication and interpersonal skills. This person will be the friendly and knowledgeable face of IT, providing day-to-day software, hardware, and telephone support.

Now we get to brag about us: Lightspeed provides retailers and restaurateurs the simplest way to build, manage, and grow their business while crafting a better customer experience. Lightspeed empowers small business owners with a complete overview of their business in one place -more than 50,000 businesses processing over $15 billion in transactions annually use Lightspeed’s mobile Point of Sale software and eCommerce platform to manage inventory, customer preferences, sales, and analytics to get a complete overview of their business in one place. Founded in 2005 with offices in Canada, USA, and Europe, Lightspeed has received one of the largest funding for a Canadian tech company which has us well positioned to become Canada's next great technology success story. We're passionate about enabling people to do their best work. Come work with us and find out what you can do.

 

Primary Responsibilities

  • Manage the effective resolution of reported support issues in an efficient manner
  • Act as a technical authority, providing expertise to both team members and users
  • Ensure that we surpass internal clients’ expectations
  • Keep internal clients informed in a professional manner ensuring accuracy of detail
  • Troubleshoot problems and provide advice on appropriate and required actions
  • Install, support and provide routine maintenance to hardware and software
  • Ensure that documentation and job notes are kept up-to-date and accurate
  • Manage the IT inventory
  • Participate in IT projects
  • Handle other duties and responsibilities as defined by the manager

Requirements

  • 1-3 years of experience in IT support
  • Experienced knowledge of Mac OS X
  • Knowledge of Windows 10
  • Understanding and working knowledge of active directory, group policy and domain controllers
  • Knowledge of VPN, Wi-Fi and other networking technologies, including TCP/IP, DNS, DHCP
  • Understanding of AV technologies and experience of their administration
  • Understanding of virtual computing such as VMware
  • Ability to articulate at a technical and non-technical level for clients with varying levels of IT competency
  • Natural interest in IT and new technology
  • Excellent organization, prioritization and communication skills
  • Keen eye for detail
  • Fluency in French
  • Fluency in English
  • May need to be on call

Assets

  • Knowledge of Atlassian Suite
  • Knowledge of Google Admin Console
  • Knowledge of Slack
  • Knowledge of Linux
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