Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Point of Sale software. The front-line representative for customers needing assistance, this position is for an experienced computer user with a background in customer service in a technical support role. The ideal candidate has excellent verbal and written communication skills, is familiar with Mac OS X and basic networking, and has a passion for creating great customer experiences. 

About Us

Lightspeed powers small and medium-sized businesses in over 100 countries around the world with its cloud-based commerce platform. Its smart, scalable, and dependable all-in-one Point of Sale software system helps restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business. Founded in 2005 with offices in Canada, USA, Europe and Australia, Lightspeed recently completed its initial public offering on the Toronto Stock Exchange (TSX: LSPD). We're passionate about enabling people to do their best work. Come work with us and find out what you can do.

Primary Responsibilities

  • Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
  • Properly document and track customer issues and resolutions
  • Follow escalation procedures as required
  • Liaise with team leaders to best handle day to day situations to better customer experiences
  • Handle miscellaneous duties and responsibilities as defined by management

Requirements

  • 1-2 years of customer service experience
  • Excellent verbal and written communication skills in both English and French
  • Ability to handle multiple incoming telephone calls
  • Effective telephone communication skills, with the ability to conveying a customer-focused attitude
  • Proven experience in managing multiple priorities in a fast-paced environment
  • Very strong organizational and decision-making skills
  • Proven troubleshooting skills
  • Self-starter who also works well in a team environment

Assets

  • Computer hardware and networking experience
  • Experience working with HTML and CSS
  • Strong computer skills with working knowledge of Mac OS X
  • Restaurant or retail experience
  • Problem solving experience
  • Verbal and written communication skills in Spanish

What's in It for You?

In addition to the perks you see on the Careers page, you’ll get access to:

  • A beautifully renovated office space in a castle; one of the best development centres in Montreal;
  • An environment that encourages initiatives and leadership;
  • Happy hour every Friday afternoon;
  • Birthday treats every month to celebrate our employees;
  • Social events throughout the year including the legendary annual holiday party;
  • Fun activities with your teammates - be part of the Lightspeed family;
  • Work with highly talented people who are as passionate about their craft as you are!